1. 60-Day Results Guarantee
We want you to be satisfied with your results. Unless the offer presented to you at purchase expressly states otherwise, our 60-Day Results Guarantee applies only to your first order, not subscription renewal orders. The guarantee period does not restart with each renewal.
Guarantee period and claim deadline
The guarantee period begins on the date your first order is delivered. If items from that order arrive separately, the period for each item begins when that item is delivered. If you are not satisfied with your results after 60 days of consistent use as directed, email support@quiabeauty.com within 30 days after completing that 60-day period. Include:
• Your name and order number.
• The product or products covered by your claim.
• A brief description of how you used the products and your concerns.
• Before-and-after photographs showing the relevant skin area at the beginning and end of the 60-day period.
Photographs do not need to be professionally taken. We use them to review your claim and do not require them to demonstrate a particular degree of improvement or lack of improvement. This voluntary guarantee covers dissatisfaction with results after consistent use as directed. It does not cover a change of preference or incomplete use. These conditions apply only to results-guarantee claims, not to cancellation rights, product problems, delivery issues, billing errors, or remedies available under applicable law. If you experience irritation or another product concern, stop using the product and contact us. You do not need to continue using it solely to satisfy the guarantee requirements. We will review your concern separately under Section 5.
Refund coverage and returns
For an eligible results-guarantee claim, we refund the product price actually paid for the first-order products covered by the claim, including products opened and used as directed. Original shipping charges are not refundable under this voluntary guarantee unless your offer states otherwise or applicable law requires their refund. Applicable taxes attributable to refunded amounts will also be refunded. Opened or empty containers do not need to be physically returned. Please do not send them to us. To receive a full product-price refund for unopened containers included in your claim, you must return those unopened containers to our facility at your own expense. Return shipping costs are not refunded. Contact us for return instructions before sending a return. Store credit may be offered as an optional alternative, but accepting it is not a condition of receiving a refund for an eligible claim. More favorable offers and existing purchases. If the offer applicable to your purchase promises a more favorable guarantee, we will honor that offer. This policy does not reduce or remove any guarantee or refund promise that applied when you purchased.
2. First-order cancellations
You may cancel your first order for a full refund if we receive your request within one hour after you place the order and before the order has been handed to the shipping carrier. Both conditions must be met. Email support@quiabeauty.com with your order details and cancellation request. Eligibility is determined when we receive your email, not when our support team reads or responds to it. A full refund under this section includes the amounts paid for the canceled order, including shipping charges and applicable taxes. Canceling your first order also cancels its associated subscription unless you expressly ask us to keep the subscription active. Outside this window, cancellation under this first-order cancellation policy is unavailable. Any applicable guarantee and rights under applicable law remain unaffected. The one-hour limit applies only to canceling your first order. It does not limit your ability to cancel future subscription renewals.
3. Order changes and accidental duplicate orders
If you need to correct an address, item selection, or another order detail, contact support@quiabeauty.com immediately. We will confirm whether the requested change can still be made. Please do not place another order simply to correct the first one. Placing a second order does not automatically cancel the original order, but it does not remove any cancellation right you otherwise qualify for. An accidental second purchase is different from being charged twice for the same order. Suspected duplicate charges are reviewed as billing errors under Section 6.
4. Subscription cancellations and renewal refunds
You can cancel future subscription renewals at any time through our subscription portal or by emailing support@quiabeauty.com. You do not need to accept a retention offer or obtain an agent’s approval to cancel. If you cannot access your account, you may cancel by email without first resolving your portal-access difficulties.
Recommended advance notice
To help avoid an upcoming order entering the billing and fulfillment process, we recommend canceling at least seven days before its scheduled shipment date. This is a recommended advance-notice period, not a mandatory cancellation deadline. You may still cancel within seven days of the scheduled shipment date. Whether cancellation stops that order’s payment depends on whether payment has already been processed, as explained below. Your next scheduled billing date is available in the subscription portal. Billing and shipment dates may differ.
When cancellation takes effect
Portal cancellation takes effect when you complete the cancellation process. Email cancellation takes effect when we receive your cancellation request, not when our support team reads or responds to it. We will send confirmation of your cancellation. A delay in sending confirmation does not delay the effective cancellation. If cancellation takes effect before a renewal payment is processed, we will not process that renewal charge, even if the scheduled shipment date is fewer than seven days away. If a renewal payment fails and you cancel before a successful payment is processed, we will stop further payment attempts for that renewal. Creating an unpaid order or shipping label does not, by itself, prevent cancellation of an unprocessed renewal charge.
Already-paid renewal orders
If payment was processed before cancellation became effective, cancellation stops subsequent renewals but does not automatically cancel or refund the already-paid order. Except as provided in this policy, promised in an offer applicable to your purchase, or required by law, a renewal order is not eligible for a refund solely because you changed your mind after payment was processed, even if it has not shipped. This restriction does not apply to:
• Renewal charges processed after your cancellation became effective.
• Duplicate, incorrect, or unauthorized charges.
• Refunds or other remedies available for incorrect, damaged, defective, or undelivered orders.
• Any applicable guarantee or refund promise.
• Rights or remedies required by applicable law.
You may cancel future renewals regardless of whether an already-paid order qualifies for a refund. The first-order one-hour cancellation limit does not apply to canceling future renewals.
5. Damaged, defective, incorrect, delayed, or undelivered orders
Contact support@quiabeauty.com if your order arrives damaged, defective, or incorrect, or does not arrive. Include your order details and relevant information so we can investigate. Please report visible transit damage as soon as reasonably possible and provide photographs where available. Prompt reporting helps us investigate, but it is not a condition that removes rights or remedies available under applicable law. We may request information reasonably necessary to investigate and resolve the issue. Depending on the circumstances, applicable promises, and legal requirements, the remedy may include a replacement or refund. If we require the return of a damaged, defective, or incorrect product to resolve a verified issue, we will provide return instructions and a prepaid return label. These claims are assessed separately from the results guarantee. They do not require 60 days of use or before-and-after results photographs. If we cannot ship within the promised time, we will provide any required delay notice and cancellation or refund options. We will not require you to accept store credit instead of a monetary refund where a refund is legally required. If a replacement does not arrive, contact us so we can investigate. Providing a replacement does not automatically remove any remaining refund or other rights relating to the original purchase.
6. Billing errors
Contact support@quiabeauty.com about duplicate, incorrect, or unauthorized charges, or a renewal charge processed after your cancellation became effective. These concerns are reviewed separately from ordinary change-of-mind requests and the results guarantee. If we confirm a billing error or a renewal charge processed after an effective cancellation, we will refund the amount incorrectly charged, including any associated shipping charges and taxes. Nothing in this policy requires you to contact us before exercising rights available through your payment provider or under applicable law.
7. Refund processing
Refunds are issued to the original payment method whenever possible. If that method cannot receive the refund, we will arrange an appropriate alternative consistent with applicable law. For voluntary refunds, we will initiate the refund within seven business days after confirming eligibility and, where a return is required under Section 1, receiving the returned unopened products. Refunds required by law will be issued within the applicable legal deadline. Our internal review or return procedures do not extend that deadline. Your payment provider may require additional time to post the refund after we initiate it. We will not substitute store credit for a monetary refund unless you choose that option or applicable law permits it.
8. Existing purchases, policy changes, and legal rights
This policy takes effect on October 28, 2026. It does not retroactively reduce rights, guarantees, or promises applicable to earlier purchases. For existing subscriptions, changes apply only after any required notice has been provided and any required consent obtained. This policy and our Subscription Policy are intended to operate together. Neither policy limits a mandatory right or remedy available under applicable law. If a provision conflicts with a mandatory legal right, that legal right prevails.