1. Subscription orders and recurring payments
When you select a subscription, you agree to receive recurring orders and authorize Quia to charge your selected payment method at the price and billing frequency disclosed when you subscribe. Your subscription continues until canceled. Before you subscribe, we disclose the recurring price, billing and delivery frequency, applicable shipping charges and taxes, and any introductory offer. If an introductory price, discount, or promotional benefit applies, we disclose its duration and the recurring price that applies afterward. Your next scheduled billing date and subscription details are available through our subscription portal. We provide notice of changes to subscription terms or pricing, and obtain consent where required, in accordance with applicable law.
2. Canceling your subscription
You can cancel your subscription at any time through our subscription portal or by emailing support@quiabeauty.com. If you cannot access your account, you may cancel by email without first resolving your portal-access difficulties. You do not need to accept a retention offer or obtain an agent’s approval to cancel. Canceling your subscription stops future renewals. It does not automatically cancel or refund an order for which payment was processed before your cancellation became effective. Those orders remain subject to the applicable order-cancellation terms, refund policy, guarantees, and rights under applicable law.
3. Timing of cancellation and renewal charges
To prevent your next scheduled subscription order, submit your cancellation at least seven days before its scheduled shipment date. Portal cancellation takes effect when you complete the cancellation process. Email cancellation takes effect when we receive your cancellation request, not when our support team reads or responds to it. If your cancellation takes effect before a renewal payment is processed, we will not process that renewal charge. If payment was already processed, cancellation stops subsequent renewals, and the paid order is handled under the applicable refund terms. If a renewal payment fails and you cancel before a successful payment is processed, we will stop further payment attempts for that renewal. Creating an unpaid order or shipping label does not, by itself, prevent you from stopping an unprocessed renewal charge. We will send confirmation of your cancellation. A delay in sending confirmation does not delay its effective date.
4. Canceling your first order
You may cancel your first order for a full refund if we receive your request within one hour after you place the order and before the order has been handed to the shipping carrier. Both conditions must be met. Submit your request by emailing support@quiabeauty.com. Eligibility is determined when we receive your email, not when our support team reads or responds to it. Outside this window, cancellation under this first-order cancellation policy is unavailable. Any applicable money-back guarantee and rights under applicable law remain unaffected. The one-hour limit applies only to canceling your first order. It does not limit your ability to cancel future subscription renewals. Canceling your first order also cancels the associated subscription unless you expressly ask us to keep it active.
5. Subscription renewal refunds
Except as provided in this policy, promised in an offer applicable to your purchase, or required by law, a renewal order is not eligible for a refund solely because you changed your mind after payment was processed, even if the order has not yet shipped.
This restriction does not apply to:
- A renewal charge processed after your cancellation became effective.
- Duplicate, incorrect, or unauthorized charges.
- Refunds or other remedies available for incorrect, damaged, defective, or undelivered orders.
- Any applicable guarantee or refund promise.
- Rights or remedies required by applicable law.
You may cancel future renewals regardless of whether an already-paid renewal order qualifies for a refund.
6. Money-back guarantee
Unless the offer presented to you expressly states otherwise, our advertised satisfaction or money-back guarantee applies only to your first order, not subscription renewal orders. The guarantee period does not restart with each renewal. The applicable guarantee period, eligibility requirements, refund coverage, and claim instructions are described in our Return & Refund Policy and any specific guarantee presented with your offer. This policy does not reduce or remove a guarantee or refund promise that applied when you made your purchase. If your offer expressly provides a more favorable guarantee than this policy, we will honor that offer.
7. Incorrect orders, product problems, delivery issues, and billing errors
If your order is incorrect, damaged, defective, or has not arrived, or you believe a charge is incorrect or unauthorized, contact support@quiabeauty.com. We handle these concerns separately from ordinary change-of-mind refund requests. We may request information reasonably necessary to investigate and resolve the issue, consistent with applicable law. Nothing in this policy limits your rights or remedies under applicable law or requires you to contact us before exercising those rights.
8. Application and changes to this policy
This policy takes effect on October 28, 2026. For existing subscriptions, changes apply only after any required notice has been provided and any required consent has been obtained. This policy does not retroactively reduce rights, guarantees, or promises applicable to earlier purchases. We will provide notice of material changes and price changes, together with cancellation information, as required by applicable law. If any provision of this policy conflicts with a mandatory legal right, that legal right prevails.